Your privacy matters to us. This Privacy Policy explains exactly what personal data swertewin collects, why we collect it, how we use and protect it, and what rights you have as a player under Philippine data privacy law.
These highlights summarize our key privacy commitments. The full Privacy Policy below contains the complete and legally binding details.
swertewin uses SSL encryption across all transactions and account sessions. Your personal information and financial data are protected by industry-standard security protocols at every point of contact with our platform.
swertewin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the swertewin platform and to comply with our legal obligations.
swertewin processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
As a swertewin player, you have the right to access, correct, and request deletion of your personal data. You may also withdraw consent for certain types of data processing at any time by contacting our support team.
swertewin uses cookies and similar technologies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences in Section 9 of this policy.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, swertewin will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.
swertewin ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who registers and uses the swertewin platform at https://swertewin.app. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of our online gaming services.
This Privacy Policy applies to all personal data processed by swertewin in relation to your account registration, gameplay activity, financial transactions, customer support interactions, and any other engagement with the swertewin platform or its associated communications.
Please read this policy carefully. By registering a swertewin account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Privacy Policy should be read together with the swertewin Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, swertewin acts as the personal information controller in respect of the personal data it collects and processes in connection with the operation of the swertewin platform.
swertewin has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests and complaints. You may contact our Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy.
swertewin operates within the regulatory framework of the Philippines. All personal data processing activities are conducted in accordance with Republic Act No. 10173 and the regulations of the National Privacy Commission (NPC).
swertewin collects the following categories of personal data in connection with your use of the platform:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Full name, date of birth, address, mobile, email | Yes – for registration |
| Financial | GCash/PayMaya number, bank account details | Yes – for transactions |
| Account & Gaming | Username, game history, wager logs | Yes – generated automatically |
| Technical & Usage | IP address, device info, session data | Yes – collected automatically |
| Communications | Support chat logs, email records | When you contact us |
swertewin collects your personal data through the following means:
The majority of the personal data we hold about you is provided directly by you when you register a swertewin account, complete identity verification (KYC), make a deposit or withdrawal, contact our customer support team, or participate in promotions and surveys.
When you access and use the swertewin platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to ensure the security and proper functioning of the platform and to improve your gaming experience.
swertewin may receive personal data about you from third-party sources in limited circumstances, including:
swertewin uses your personal data for the following purposes:
swertewin processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
swertewin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
swertewin engages trusted third-party service providers to assist in the operation of the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC providers, fraud prevention services, cloud hosting providers, and customer support technology providers. These service providers are contractually bound to process your personal data only on swertewin's instructions and in accordance with applicable data privacy laws.
swertewin may disclose your personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required to do so by law, court order, or regulatory directive.
In the event of a merger, acquisition, restructuring, or sale of all or part of swertewin's business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your personal data is processed as a result.
swertewin may share your personal data with other third parties where you have given your explicit consent to such sharing for a specific purpose.
swertewin retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
As a general guideline, swertewin applies the following retention periods:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| KYC / identity documents | Duration of account + 5 years after closure | AMLC and PAGCOR requirements |
| Financial transaction records | 10 years from transaction date | Anti-money laundering law (RA 9160) |
| Game and wagering history | 5 years from account closure | Regulatory compliance |
| Customer support records | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent |
Upon expiry of the applicable retention period, swertewin will securely delete or anonymize your personal data in accordance with its data disposal procedures.
swertewin uses cookies and similar tracking technologies (such as web beacons and session tokens) to operate and improve the platform, to remember your preferences, and to analyze how players use our services.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Enable core platform functions such as login sessions, security, and account management | Yes – cannot be disabled |
| Functional | Remember your language preferences, game settings, and display options | Optional |
| Analytics | Collect anonymized data on how players navigate and use the platform to help us improve it | Optional |
| Security | Detect and prevent fraudulent activity, unauthorized access, and bot traffic | Yes – cannot be disabled |
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the swertewin platform and your ability to access certain features. Strictly necessary and security cookies cannot be disabled as they are essential to the operation of the platform.
swertewin takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
While swertewin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your swertewin login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by swertewin:
To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 14. swertewin will respond to all verified data subject requests within thirty (30) days of receipt, or within such other timeframe as may be required by applicable law.
The swertewin platform is strictly intended for adults aged 21 years and above. swertewin does not knowingly collect, use, or store personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this restriction.
If swertewin becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the swertewin platform, please contact us immediately using the details in Section 14.
swertewin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way we process your personal data — swertewin will notify registered players by email or by posting a prominent notice on the platform prior to the changes taking effect. Your continued use of the swertewin platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how swertewin protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way swertewin processes your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week to assist Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
You may reach the swertewin Data Protection Officer at the following email address:
Email:
swertewin aims to acknowledge all privacy-related inquiries within one (1) business day and to resolve requests within thirty (30) days of receipt. Complex matters may require additional time, in which case we will keep you informed of the progress of your request.
If you are not satisfied with swertewin's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data privacy matters in the Philippines.
Now that you know how we protect your data, join thousands of Filipino players enjoying live casino, slots, bingo, and more — all secured with industry-standard encryption and full Philippine DPA compliance.
🔞 For players aged 21 and above only. Please play responsibly.